Your Privacy Is Our Priority

1 Introduction and Scope

ck4pro ("we", "us", or "platform") operates a safe and reliable online gaming service for users in Bangladesh. This privacy policy ("policy") explains how we collect, process, store, and protect your personal information when you visit our website ck4pro.cam and when you use our services.

This policy applies to all users of ck4pro — both registered members and general visitors. By using our website, you are considered to have agreed to the terms of this policy. We recommend that you do not use our services until you have read this policy.

2 What Information We Collect

ck4pro collects various types of information that are necessary to operate and improve our services. Details of the information collected are provided below:

2.1 Personal Identity Information

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID card or passport number (when identity verification is required)
• Residential address

2.2 Financial Information

• bKash, Nagad, Rocket, Upay, or bank account details (for deposit/withdrawal processing)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Technical Information

• IP address and device information
• Browser type and version
• Operating system
• Cookies and session data
• Information relating to the time and location of login

2.4 User Behaviour Information

• Gaming activity and betting history
• Time spent on the platform and pages visited
• Preferred game categories and usage patterns

3 Purpose of Data Collection

ck4pro uses your information only for specific and legitimate purposes. We ensure that your personal information will never be used for irrelevant or excessive purposes.

The main purposes for which your information is used are:

1. Account Management: Completing the registration, login, and account verification process.
2. Service Delivery: Managing gaming services, bonuses, and promotional offers.
3. Financial Transactions: Correctly processing deposits, withdrawals, and bonus payments.
4. Security: Preventing fraud, protecting accounts, and blocking unauthorised access.
5. Age Verification: Ensuring the 21+ age requirement is met and preventing access by minors.
6. Customer Support: Providing assistance via live chat and email.
7. Legal Obligations: Complying with applicable laws and regulations.
8. Service Improvement: Analysing user experience to improve the platform.

4 Data Storage and Security

ck4pro gives the highest importance to the security of your personal information. We use industry-standard security technology and practices to keep your information safe at all times.

4.1 Technical Security Measures

• SSL Encryption: All data transfers are protected by 256-bit SSL encryption.
• Firewall Protection: Advanced firewall systems are used to block unauthorised access.
• Data Encryption: Sensitive information that is stored is kept in encrypted form.
• Regular Security Audits: Regular security tests are conducted to identify system vulnerabilities.

4.2 Data Retention Period

We retain your personal information only for as long as it is needed. Information from active accounts may be retained for a set period after account closure if required for legal purposes. Financial transaction records are retained in accordance with applicable regulations.

5 Sharing Information with Third Parties

ck4pro does not sell or rent your personal information to third parties. However, information may be disclosed in certain specific circumstances:

5.1 Service Provider Partners

Limited information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), technical support, and customer service management. These partners operate under strict confidentiality agreements.

5.2 Legal Obligations

Information may be disclosed when required by a court order, a lawful request from a government authority, or applicable law. In such cases, we will endeavour to notify you in advance as far as possible.

5.3 Fraud Prevention

Relevant information may be shared with the appropriate authorities to ensure the security of the platform and to prevent fraud, money laundering, or other illegal activity.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred. We will endeavour to notify you before any such change takes place.

6 Cookies and Tracking Technology

ck4pro uses cookies and similar technologies on our website. Cookies are small text files stored in your browser that help us remember information about your visit.

You can control or disable cookies through your browser settings. Please note, however, that disabling essential cookies may affect some functionality of the platform.

7 User Rights

As a user of ck4pro, you have the following rights regarding your personal information:

7.1 Right to Access

You can find out at any time what information we hold about you and how it is being used. To make this request, please contact our support team.

7.2 Right to Correction

If any of your information is inaccurate or incomplete, you may request that it be corrected or updated.

7.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, where there are legal obligations or ongoing disputes, it may not be possible to fulfil this request in full.

7.4 Right to Object to Processing

In some cases you may object to the processing of your information. You may opt out of marketing communications at any time.

8 Protection of Minors

ck4pro strictly refrains from providing services to anyone under the age of 21. This policy is part of our commitment to social responsibility in Bangladesh and to responsible gaming.

Age is verified during the registration process and we actively monitor the platform to ensure that minors are not able to use it. If we find evidence that a minor has created an account, that account will be closed immediately and any information collected will be deleted.

If a parent or guardian believes their child is using this platform, please contact our support team immediately.

9 Third-Party Links and Services

Our platform has connections with certain third-party payment gateways and game providers. These external services have their own privacy policies and ck4pro is not responsible for the data practices of those services.

Payment providers such as bKash, Nagad, Rocket, and Upay operate according to their own privacy policies. We monitor the quality and security of these providers' services, but we are not responsible for their independent practices.

Several reputable game providers operate games on our platform, including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. These providers maintain their own security and privacy standards.

10 Changes to the Policy

ck4pro reserves the right to update or change this privacy policy at any time. If significant changes are made to the policy, we will notify you in the following ways:

• Displaying a notice on the platform
• Sending a message to your registered email address
• Changing the "Last Updated" date on this page

If you continue to use the platform after changes have been made, you will be considered to have agreed to the new policy. We therefore recommend that you visit this page regularly to stay informed about the latest version of the policy.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. We will endeavour to resolve your matter as quickly as possible.

• Live Chat: 24/7 support available in Bengali
• Email: [email protected]

To contact our data protection team directly, write "Privacy Request" as the subject of your email to the address above. We will process your request in a timely manner.